Returns & Exchanges

At osume, we stand behind the quality of our electronics and offer a 30-day return window for items in their original packaging. We aim to ensure your tech setup is perfect, providing seamless exchanges or full refunds for all eligible purchases.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your electronics in their original box with all included cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Processing & Refund

  Once our technicians inspect the device, your refund or replacement will be processed within 5-7 business days to your original payment method.